Return Policy

At Prizelonaother we want you to be satisfied with your purchase of our handcrafted scented candles and related products. This Return Policy ("Policy") explains the conditions, procedures, and time frames under which you may return or exchange products ordered through our website at prizelonaother.world or through direct contact with us. Please read this Policy carefully before placing an order or requesting a return. By placing an order or requesting a return, you agree to the terms of this Policy to the extent applicable.

Eligibility for Returns

Returns may be accepted for unopened, unused scented candles and related products that are in their original packaging and in resalable condition. Because candles are a consumable product, we cannot accept returns of candles that have been lit, used, or whose packaging has been opened, broken, or otherwise damaged. Once a candle has been used or its seal has been broken, we are unable to resell it for quality and hygiene reasons; therefore, such items are non-returnable.

If you receive a product that is defective (e.g., manufacturing defect, broken vessel, or faulty wick), damaged in shipping, or not as described on the Site, please contact us as soon as possible so we can resolve the issue. In such cases we may offer a replacement, refund, or partial refund as appropriate based on the circumstances. We may request photographs or other evidence of the defect or damage to process your claim.

Custom, personalized, or made-to-order candle orders may not be eligible for return unless they are defective or we have made an error (e.g., wrong fragrance or customization). Please contact us before returning any product to confirm eligibility and to receive return instructions. We reserve the right to refuse returns that do not meet the conditions set out in this Policy.

Time Frame for Returns

To be eligible for a return, you must contact us within fourteen (14) days of the date you received the product (or the date of delivery as indicated by the carrier). We may, at our sole discretion, extend this period in certain circumstances (e.g., delayed delivery or holidays). Once we have approved your return request, you must ship the product back to us within the timeframe we specify in our return authorization (typically within fourteen (14) days of the date of approval). Returns received after the specified period may not be accepted, and we may return the product to you at your expense or dispose of it in accordance with our internal procedures.

How to Initiate a Return

To request a return, please contact us using the contact form on our website, by email at office@prizelonaother.world, or by phone at +13236563900. When contacting us, please provide your order number (if applicable), the product name or fragrance, the reason for the return, and, if the product is damaged or defective, clear photographs showing the issue. We will review your request and respond within a reasonable time. If the return is approved, we will provide you with return instructions, including the address to which you should ship the product and any reference or authorization number to include with your shipment.

You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped), a defective product, or damage that occurred in transit for which we or the carrier are responsible. We recommend using a trackable and insured shipping service and retaining proof of shipment (e.g., tracking number and receipt) until your return has been processed. We are not responsible for items lost or damaged in transit when you are shipping the return; if you are returning a high-value order, consider insuring the package.

Please pack the product securely in its original packaging (or equivalent) to prevent damage during return shipping. Products that arrive damaged due to inadequate packaging may not be eligible for a full refund.

Refunds

Once we have received and inspected the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method used for the purchase. Refunds are typically processed within a reasonable period (e.g., five to ten business days) after we receive and inspect the return; however, the time it takes for the refund to appear in your account may vary depending on your financial institution or payment provider. We do not control when your bank or card issuer credits your account.

Refunds will not include the original shipping cost unless the return is due to our error, a defective product, or an incorrect or misdescribed item. If you received free or discounted shipping on your original order, the cost we incurred for that shipping may be deducted from your refund where permitted. If you have not received your refund after a reasonable period (e.g., after the expected processing time plus any additional time allowed by your bank), please contact us and we will assist you in following up.

If you paid by credit or debit card, the refund will be credited to the same card. If the original payment method is no longer valid (e.g., expired card), please contact us so we can arrange an alternative refund method where possible.

Exchanges

If you would like to exchange a product for a different fragrance, size, or type of candle, please contact us. Exchanges are subject to the same eligibility conditions as returns: the item you wish to exchange must be unopened, unused, and in its original packaging and resalable condition. We will work with you to arrange the exchange and to address any applicable price difference (if the new item is more or less expensive) or shipping charges. Exchanges may be subject to product availability; if the requested item is out of stock, we may offer a refund or an alternative product.

Non-Returnable and Non-Refundable Items

Certain items may not be eligible for return or refund. These include, but are not limited to: candles that have been lit or used in any way; products whose packaging has been opened, damaged, or tampered with; items that have been clearly used, altered, or damaged by the customer; and products that are not in resalable condition. Sale, clearance, or promotional items may have different return terms, which will be communicated at the time of purchase or in the promotion details. Gift cards or similar instruments (if offered) may be subject to separate terms. We reserve the right to determine, in our sole discretion, whether a product meets the conditions for return.

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us as soon as possible (ideally within a few days of delivery) and provide your order details and, if possible, photographs of the damage or defect. We will work with you to resolve the issue, which may include sending a replacement, issuing a refund, or offering a partial refund. For damage that occurred during shipping, we may need to file a claim with the carrier; your cooperation in providing documentation or retaining packaging may be requested. Our obligation in respect of damaged or defective products is limited to replacement, refund, or partial refund as we determine to be appropriate; we do not accept liability for indirect or consequential losses arising from such issues.

Modifications to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective when posted on this page with an updated effective date. The policy that applies to your return is the one in effect at the time you initiated the return (or at the time of your purchase, if we specify that in the policy). We encourage you to review this Policy periodically. For returns that are already in progress at the time of a policy change, we will typically honor the terms that were in effect when you initiated the return, unless otherwise required by law.

Contact

For any questions about returns, refunds, exchanges, or this Return Policy, please contact Prizelonaother at 7980 Santa Monica Blvd, West Hollywood, CA 90046, United States; telephone +13236563900; or email: office@prizelonaother.world. We are happy to help you with your order and will respond to your inquiry as soon as reasonably possible.