Privacy Policy

This Privacy Policy ("Policy") describes how Prizelonaother ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you access or use our website at prizelonaother.world (the "Site"), when you purchase or inquire about our handcrafted scented candles, fragrance collections, and related products, or when you interact with us in any other way. By using the Site or providing your information to us, you acknowledge that you have read and understood this Policy.

Scope and Applicability

This Policy applies to all visitors and users of the Site, including those who browse our candle collections, request information, place orders, create accounts (if applicable), subscribe to communications, or contact us via the contact form, email, or phone. It covers personal information collected through the Site, in person at our location, or through any other channel where we identify this Policy. This Policy does not apply to information collected by third-party websites, services, or applications that may link to or from our Site, even if they reference our products or brand.

Information We Collect

We may collect information that you provide directly to us. When you contact us, place an order for scented candles or related items, sign up for updates or newsletters, or use our contact form, we may collect your name, email address, postal address, telephone number, and any message or preferences you share. This may include details such as fragrance preferences, candle types (e.g., soy, beeswax, or blended), scent names you are interested in, delivery or shipping instructions, gift messages, and any other information you voluntarily provide.

When you visit our website, we may automatically collect certain technical and usage information. This can include your IP address, browser type and version, operating system, device type, referring URL, pages viewed, time and date of access, time spent on pages, and similar usage data. We may use cookies, web beacons, and similar technologies as described in our Cookies Policy. This information helps us understand how visitors use our Site and how we can improve the experience for customers interested in our scented candles.

If you make a purchase or inquiry, we may also retain records of your order history, transaction details, and correspondence with us for purposes of order fulfillment, customer support, and as required by law.

Legal Basis for Processing (Where Applicable)

Where required by applicable law, we process your personal data on the basis of your consent, the performance of a contract (e.g., fulfilling your candle order), our legitimate interests (e.g., improving our Site and products, preventing fraud), or compliance with legal obligations. You may withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

How We Use Your Information

We use the information we collect to process your orders for scented candles and other products; to communicate with you about your orders, including order confirmations, shipping updates, and delivery notifications; to respond to your inquiries about our fragrances, collections, ingredients, burn times, or availability; to improve our website, product offerings, and customer experience; to send you information about new candle scents, seasonal collections, limited editions, or promotions if you have opted in to receive such communications; to comply with legal obligations and to protect our rights and the rights of others; and to analyze usage of the Site in an aggregated or anonymized manner to improve our services.

We do not sell your personal information to third parties for their marketing purposes. We may share your information with service providers who assist us with payment processing, order fulfillment, shipping and logistics, email delivery, website hosting, analytics, or other operational functions. Such service providers are contractually bound to use your information only as necessary to perform services for us and to protect your information in accordance with applicable law.

We may also disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or security issues.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, including to complete transactions, provide customer support, comply with legal, tax, or accounting requirements, resolve disputes, and enforce our agreements. Order and contact data may be retained for a period consistent with our business needs, statutory retention periods, and applicable law. When data is no longer needed, we will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data. These may include the right to access the personal data we hold about you; to request correction of inaccurate or incomplete data; to request deletion of your data in certain circumstances; to object to or restrict certain processing; to request data portability where applicable; and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

To exercise any of these rights or to ask questions about our privacy practices, please contact us using the details provided at the end of this Policy. We will respond to your request in accordance with applicable law. You may also have choices regarding marketing communications: you can opt out of promotional emails by following the unsubscribe link in our emails or by contacting us directly.

Children's Privacy

Our Site and our scented candles are not directed to individuals under the age of 16 (or such other age as required by local law). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete such information.

International Transfers

Your information may be processed and stored in the United States or in other countries where our service providers operate. If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in a country that may have different data protection laws. By using the Site or providing your information, you consent to such transfer to the extent permitted by applicable law.

Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure transmission (e.g., HTTPS), access controls, and secure storage practices. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and to protect your account and device information.

Third-Party Links

The Site may contain links to third-party websites (e.g., social platforms, map services, or payment providers). We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the way we offer our scented candles and services. The updated version will be posted on this page with a revised effective date. We encourage you to review this Policy periodically. If we make material changes, we may provide additional notice (e.g., by email or a notice on the Site) where required by law. Your continued use of the Site after the effective date of any changes constitutes your acceptance of the revised Policy.

Contact Us

For questions, requests, or complaints about this Privacy Policy or our handling of your personal data in connection with our scented candles and services, you may contact us at: Prizelonaother, 7980 Santa Monica Blvd, West Hollywood, CA 90046, United States; telephone +13236563900; or email: office@prizelonaother.world. We will respond to your inquiry in accordance with applicable law.